The scene repeats in thousands of kitchens: three tablets on the counter (one per platform), each chirping its own tone, a server re-typing every order into the POS so the kitchen ticket prints, and every menu change made three times in three dashboards. The result: transcription errors, orders accepted late (which the platforms punish with visibility), dishes showing “available” that ran out an hour ago, and a cost of chaos no report captures. Unifying it into one screen wired to your POS stops being a luxury the day you sign your second delivery platform.

🔎 This article contains affiliate links. If you sign up through them we earn a commission at no extra cost to you. Read our affiliate policy.

What “unifying” means, concretely

A delivery integrator does four things:

1. Orders in one place: everything lands on a single screen (or straight into the POS), with automatic kitchen printing. Nobody re-types anything.
2. One synced menu: change a price, photo or availability ONCE and it propagates to every platform. No more “the winter menu is still on Glovo.”
3. Real-time stock: mark the octopus as sold out and it disappears from all apps at once, ending the cancelled-paid-order problem the platforms punish hardest.
4. Aggregated data: sales by platform, dish and hour in one report, essential to know whether delivery is worth it after the 25-30% commission.

The two routes

Route 1 (recommended): a POS with native delivery

New-generation POS systems ship the integration built in: a Glovo order enters the POS like any other ticket, prints in the kitchen and decrements stock.

• Last.app is the Spanish-market reference for this approach; it was born for exactly this, which is why it beats the classics in delivery-heavy venues (Last.app vs Ágora, in English).
• When to choose this route: you’re opening, switching POS anyway, or your current POS offers it as a module. One system, one fee, zero plumbing. The full POS map is in the Spanish restaurant POS guide.

Route 2: an aggregator on top of your current POS

If you like your POS (or your contract hasn’t expired) but it predates delivery, an aggregator sits in the middle: it receives from the platforms and injects into your POS or its own screen-plus-printer.

• Players in the Spanish market: Ordatic, Deliverect, Otter, typically ~€50-150/month by channels and volume, plus setup.
• When to choose it: a classic POS you won’t replace (Ágora and similar integrate this way), or groups with mixed POS estates.
• Watch for: per-order fees on some plans (do the math at your volume), and verify it supports YOUR exact POS version before signing.

The implementation, step by step

1. Inventory your channels: active platforms, own-website orders, phone. Everything inbound must end in the same funnel.
2. Normalize the menu BEFORE integrating: same names, same modifiers (“no onion”, “medium rare”) everywhere. The integration propagates whatever you feed it; feed it chaos and it propagates chaos.
3. Set kitchen printing by station (cold, hot, dessert) exactly like floor orders: a delivery order is one more ticket, not an interruption.
4. Define the saturation rule: at peak, the integrator can pause channels or extend quoted prep times in one tap. Better an honest 40 minutes than a broken 25 and a one-star review.
5. Measure at week 4: order errors (should drop to near zero), acceptance time (to seconds), and your ranking inside the apps (it improves as both improve).

And the commission-free direct channel

The complete play includes escaping the 25-30% toll where you can: orders from your own website or from your tables’ QR menu carry no platform fee. Integrator POS systems treat your direct channel as one more source on the same screen, same kitchen, full margin. Push regulars toward it (a flyer in every delivery bag, a first-direct-order discount) and leave the platforms to do what they do best: bring you strangers.

Frequently asked questions

What does unifying delivery cost? With a native POS (Last.app): included in the ~€50-90/month subscription. With an aggregator on your existing POS: ~€50-150/month extra. Against the cost of errors, re-typing and lost orders, mid-volume venues repay it in weeks.

Do the platforms allow these integrations? Yes: Glovo, Uber Eats and Just Eat maintain official APIs precisely for this, and the serious integrators are certified partners.

Do the tablets go away? You can retire them (everything lands on the screen/POS) or keep them as powered-off backup. Most venues retire them within two weeks.

Is it worth it with a single platform? With one, it’s optional (a single tablet is manageable). With two, it starts to hurt. With three, integration stops being an option and becomes basic maintenance of the business.

---

🔎 This article contains affiliate links to Last.app and Ágora. Read our affiliate policy.